Community
21 July, 2024
Public hearing into flood insurance firms’ responses
A PUBLIC hearing in Cairns next week by the House Standing Committee on Economics is part of its inquiry into insurers’ responses to 2022 major floods claims.
The Cairns hearing is at the Cairns RSL Club on Wednesday (July 24).
Committee chairman Daniel Mulino MP said the committee hoped to learn from northern communities’ claims experiences following recent disasters, including cyclones.
“We are also interested in evidence of any improvements by the insurance industry since the Deloitte report on insurers’ responses to the 2022 floods and the related 2023 ASIC report on claims handling,” he said.
Invitations have been issued to councils, business associations and community groups. Other organisations and individuals that wish to give evidence can email their interest to the committee secretariat at floodinsurance.reps@aph.gov.au.
The committee is interested in the experiences of policyholders before, during and after making claims, timeframes and obstacles for resolving claims and insurers’ communication with policyholders, accessibility, affordability and quality of hydrology reports and other expert assessments, affordability of insurance premiums and claimants’ experiences of insurers’ dispute resolution processes.
More than 600 people have completed the inquiry’s survey about their experience with their insurer. The survey is open until July 31 and is available at
