Business
31 March, 2025
Retreat notches up gold
THE Reef House Adults Retreat at Palm Cove has snared another top award – this time gold in the Australian Tourism Awards.
The only other gold recipient from the Far North was Cape York Peninsula Lodge, which was judged the best Aboriginal and Torres Strait Islander tourism experience in Australia.
The Palm Cove resort was rated No. 1 for five star luxury accommodation.
Retreat director Malcolm Bean congratulated the boutique hotel’s team led by general manager Wayne Harris for their commitment to customer service which he said had earned multiple accolades in the past few years.
“It is an honour to have The Reef House Adults Retreat recognised by the tourism industry as the best five-star luxury accommodation in Australia for the second year in a row after entering the Hall of Fame at the Queensland Tourism Awards in November for three consecutive wins,” he said.
“Our vision for an adults-only wellness resort that delivers remarkable customer service with more than 28 complimentary ‘Signature Inclusions’ is resounding with travellers who return again and again. Return custom continues to grow with 36 per cent of our guest nights from repeat visitors.
“Our customers also voted The Reef House Adults Retreat as TripAdvisor’s No1 Luxury Hotel and the No1 Hotel in both the South Pacific and Australia last year.
“Over the past 15 years we have continued to develop The Reef House Adults Retreat business model and create a new category of a ‘full service adults retreat’ that is unique in Australia.”
Cape York Peninsula Lodge thanked the operators and owners “for their vision and support and to our amazing team at Cape York Peninsula Lodge – your dedication, passion and hard work made this possible”.
“To our wonderful guests and clients – this award is also yours. Your support, stories and love for the Cape keep us inspired every single day,” the lodge said.
Novotel Cairns Oasis Resort picked up a bronze in the 4-4.5 star deluxe accommodation.
